Visitor Information

The Downtown Kelowna Visitor Centre welcomes visitors and connects residents with information on the many events and attractions in Kelowna and the Central Okanagan. Tourism Kelowna’s Visitor Experience team, made up of staff and volunteers, can offer suggestions and insider tips for local ‘must-sees’ to make your time in Kelowna unforgettable. Souvenirs, including a selection of local artisan products, are available for purchase, as are tickets for a most local shows and events. The Kelowna Visitor Centre is located right on the lake at 238 Queensway.For hours and how we can help, visit Phone: 250-861-1515

Other Visitor Centres

Westbank Visitors Centre and Museum is located at: “2376 Dobbin Road, Westbank, 250-768-2712
Kelowna International Airport 1-800-663-4345


Air travel

Airport Terminal 250 765-5125
Air-Hart Aviation (Floatplanes) 250 762-9830
Air Canada Reservations 1-888-247-2262
Shell Aero Centre (Private) 250-765-8155
Horizon Air Reservations 1-800-547-9308
Central Mountain Air 1-888-865-8585
WestJet Reservations 1-888-937-8538
United Airlines 1-800-684-8331
Air North 1-800-661-4070

Other Transportation services

E Bus to Vancouver 1-877-769-328
Kelowna Airport Shuttle (Lets Go Transport ) 778-821-0101
Kelowna Transit System 250-860-8121   
Taxi- Kelowna Cabs (1981) Ltd. 250-762-2222
BC Ferries Information Toll Free 1-888-223-3779
Red Dog Wine Tours (Kelowna area)  1-866-477-5266


The legal drinking age is 19 in BC. Anyone under 19 is a minor and not permitted in nightclubs & most pubs (some pubs allow families during certain times of the day; others do not). In restaurants a minor cannot purchase alcoholic beverages.  This applies at wineries and wine tastings. In BC, there are serious consequences if you’re caught driving with a blood-alcohol content between 0.05 and 0.08. These include steep fines, having your license suspended, and even losing your car.  Only book wine tours with a company that picks up and drops off at your hotel so you can avoid  driving over the legal limit.


Tips are not calculated on your bill, so we suggest you add a minimum of 10% to the bill’s amount before taxes. (Most people tip between 15 and 20% depending on the  quality of food and service you receive. 

Emergency Numbers

Police / Fire / Ambulance 911
Non Emergency Police 250 762-3300
Kelowna General Hospital 250 862-4000
Non Emergency Health Information 811
Crisis Line 250 493-6622
Kids Help Phone 1-800-668-6868
Emergency Prescriptions 250 763-5312


The goods and services tax (GST) of 5% will apply to various goods and services you purchase during your stay in Canada. An additional 7% Provincial Sales Tax  (PST) applies to certain purchases. 2% city levy is charged on hotel, motel and resort accommodations in Kelowna.  All these taxes are added on top of the posted price, unless otherwise noted.

Can you get intoxicated on wine tours?

The level of intoxication during a wine tour is at your discretion. It’s crucial to manage your alcohol intake responsibly, and you don’t have to consume every drop in your glass. Wineries often provide spittoons, and pouring out excess wine is perfectly acceptable, offering a thoughtful approach to tasting. If you’re interested in learning more about responsible wine tour practices, you can find additional information here.